Frequently Asked Questions
About our Products
What materials do you use for your plush toys?
Our plush toys are designed in France and lovingly handcrafted in a family-run atelier in Bolivia. They are made with hypoallergenic, ultra-soft alpaca wool and filled with recycled bottle fibers. Each piece is CE certified and safe from birth.
Where are your lamps produced?
All our lighting is designed in France and meticulously handmade in our atelier in Nancy. Each lamp is a unique expression of craftsmanship and natural materials.
Can I customize a lamp?
Yes. We offer bespoke options to adapt the cable length or color to your space and preferences. To create your custom piece, please contact us directly.
Do you also make baby clothing?
Yes, our baby clothing collections are crafted from the highest quality cashmere. Each garment is handmade in Nepal in a family-run workshop that preserves traditional techniques.
We also create knitted accessories for adults — including scarves, gloves, and bags — always crafted from the finest natural materials and finished with exceptional attention to detail..
Shipping & Returns
Do you ship internationally?
Yes, we deliver worldwide. Orders are shipped via Colissimo La Poste. Shipping costs and delivery times depend on your location.
How long will my order take to arrive?
Standard orders (such as plush toys and baby clothing) are dispatched within 5–7 business days. Delivery typically takes 5–15 business days internationally.
Please note: Our lamps are handmade on demand. Each piece is crafted especially for you in our atelier in Nancy. For this reason, delivery time can vary between 6–8 weeks from the date of order confirmation.
What is your return policy?
n accordance with French consumer law, unused and unworn items may be returned within 14 days of delivery.
Items must be returned in their original condition and packaging.
Please note that custom-made or bespoke items are non-refundable and non-returnable.
For full details regarding the return process, conditions, and refunds, please refer to our Returns page.
Care Instructions
How should I care for my plush toys?
We recommend gentle surface cleaning with a damp cloth and mild soap. Do not machine wash or tumble dry.
How do I care for my lamp?
Dust regularly with a soft, dry cloth. Avoid water and harsh cleaning agents to protect natural materials.
How should I care for cashmere baby clothing?
Hand wash cold with a delicate detergent. Dry flat and avoid direct sunlight to preserve softness and shape.
Safety & Sustainability
Are your plush toys safe for newborns?
Yes. They are CE certified and hypoallergenic, suitable for babies from birth.
Are your materials eco-friendly?
Absolutely. We use natural, renewable fibers like alpaca wool and recycled fillings. Our production supports artisans and fair working conditions.
How does Sol de Mayo contribute to social impact?
By partnering with family-run workshops in Bolivia and Nepal, we help create sustainable livelihoods for skilled artisans.
About Sol de Mayo
What does Sol de Mayo stand for?
Sol de Mayo celebrates conscious luxury and timeless design. We merge European creativity with traditional craftsmanship to create objects with soul.
What does bespoke lighting mean?
Bespoke means that we can adapt your lamp to your specifications, including cable length and color. Each piece is made to order. Contact us to explore your options.
How can I reach you?
You can email us at contact@sol-mayo.com or use our Contact page. We’d love to help you.